Eighteen, is x+why's private members club based in central Birmingham.  It has been designed with style, intention, and exclusivity in mind and effortlessly blends refined interiors with panoramic views of the city skyline, creating a space that is both inspiring and discreet. 

We have curated an environment where members enjoy access to thoughtfully curated events, premium hospitality, and an environment that encourages meaningful connection, collaboration, and escape from the ordinary.

The bit about the role:

As Floor Manager you will be responsible for overseeing the full front-of-house & bar operation, ensuring each member and their guests consistently experience a phenomenal level of service.

You will support the Operations & Events Manager with monitoring stock levels, assist with wastage and cost controls and ensure the overall club is well maintained.

This role requires a hands-on leader with operational knowledge, the ability to manage, train and motivate team members and ultimately to create a positive and enjoyable working environment.

The bit about you:

Your people skills are through the roof amazing! Your friendly and positive attitude is infectious, and everyone you interact with walks away a little bit happier. Your ability to connect and create authentic relationships with a range of people is part of your DNA and you do it with ease.

You take pride in work and set high standards for yourself and others. You love being the “glue” that keeps everything in place and enjoy collaborating with both internal and external stakeholders. Trouble shooting is what you do best – you are solution based in your approach and as a Brand Ambassador you demonstrate composure (and kindness!) even on the bumpiest of days!

Our members sit front and center in everything we do - we want them to feel welcomed and special, so they can completely relax and enjoy every minute they spend with us. As Floor Manager will you play an integral role in ensuring this and actively contribute to eighteen’s success.

Supervisory experience in a similar role within a premium restaurant/hotel which has a fun, social atmosphere is preferred. We operate mainly Monday to Friday, 7am till late – and sometimes weekends! We are looking for someone who can start in early September and is comfortable with a variable hour contract.

Why x+why?

We want you to enjoy coming to work every day. Even on Mondays.

To make sure of this we will provide you with a phenomenal environment - think inspiring design, cutting edge tech, stunning views, great coffee, and lots and lots of plants! Plus, you’ll be part of our hugely supportive, collaborative team, who although take their members’ experience very seriously, also want to have a little fun along the way.

What next?

Simply click on the Apply button below and upload your CV.